Best Call Recording Software for Mid Size Business

LiveAgent provides a complete help desk and live chat platform that simplifies customer interactions by integrating them into a hybrid ticketing system, ensuring easy management and accessibility. It combines a universal inbox, real-time live chat, a self-operating AI chatbot, a built-in call center, and a comprehensive customer self-service portal. Packed with features like sophisticated automation rules, tags, and more than 200 integrations, LiveAgent offers robust customer service software for companies of all sizes. Known for having the fastest chat widget on the market, LiveAgent has supported over 150 million end users worldwide, including notable companies like BMW, Yamaha, Huawei, and Oxford University. Join the growing number of satisfied LiveAgent users delivering exceptional customer service. Start your free 30-day trial today—no credit card required.

Are you looking for a smart phone system? CloudTalk.io is a new-generation cloud phone system that can be used by SMEs, startups and online stores. It also works with call centres (sales or customer service) and call centres (sales). You will find 25+ integrations with your favorite CRM, helpdesk, or e-commerce tools like Shopify, Salesforce or Pipedrive at your disposal along with a 5-star customer success team that makes it easy to seamlessly migrate, or set up a new cloud call center from scratch. We are growing rapidly every month and have already established successful partnerships with more than 1000 companies around the world, such as DHL, Yves Rocher, Karcher. CloudTalk offers a 14-day free trial (no credit card details necessary).

Aircall transforms business communications with an intelligent, cloud-based phone system built for modern sales and customer support. More than just a calling tool, it provides an all-in-one hub that connects phone, SMS, and WhatsApp conversations in a single platform. Its AI Assist Pro feature delivers real-time coaching during calls and simplifies follow-up, enabling reps to sell smarter and resolve support issues faster. Teams can leverage advanced capabilities like call routing, IVR, analytics dashboards, and power dialers to maximize efficiency. With integrations across Salesforce, HubSpot, Zendesk, Intercom, Shopify, and 100+ other apps, Aircall seamlessly fits into existing workflows. Businesses benefit from reliable call quality, international number coverage, and scalable features that grow with their needs. Customer stories highlight improvements such as a 4% increase in CSAT scores and the ability to process 25,000+ calls per month with stability and ease. Aircall makes customer conversations more personal, productive, and impactful—without the complexity of traditional systems.

NiCE CXone Mpower is a comprehensive AI platform built to transform customer experience operations. It brings together automation, agentic AI, analytics, and orchestration into one unified CX solution. The platform is designed to move organizations from reactive service to proactive, AI-driven engagement. AI agents handle customer intents end to end, reducing effort for both customers and agents. NiCE synthesizes real customer conversations to identify high-impact automation opportunities. Its cloud-native architecture supports scalability, reliability, and enterprise-grade security. Businesses can integrate their existing tools using low-code and no-code capabilities. Real-time and historical insights help leaders make faster, data-driven decisions. The platform supports voice, digital, and self-service channels with AI-enhanced interactions. NiCE CXone Mpower enables organizations to deliver consistent, high-quality experiences at scale.

Easily record your meetings on Google Meet or Zoom using our user-friendly Chrome Extension, with the ability to access your recordings right after the call concludes. You can receive transcriptions in over twenty languages instantly following any meeting. As key moments occur, you can highlight them, allowing your team to quickly catch up on discussions in just minutes, which is significantly quicker than attending the meeting live. This feature enhances collaboration across different functions by enabling stakeholders to navigate directly to pertinent sections. Additionally, you can create and share short clips from the calls within seconds. You maintain full authority over the visibility of your recordings, deciding whether to automatically distribute completed recordings to all participants or to share them selectively via a link. Furthermore, you have the option to grant access to comprehensive libraries of previous recordings, enhancing context and fostering transparency within your team. This level of accessibility ensures that everyone stays informed and engaged with the necessary information.

SignalWire Work offers a complete office solution in your web browser. Your team can stay connected, happy, productive, and connected from anywhere. The only video collaboration platform that allows remote teams to stay connected. You can see your entire team and workspace in one dashboard. You can join, transfer, or create video rooms whenever you want. It's free for 30 days. Log in to your virtual lobby to start chatting with colleagues and then head to the watercooler for a cup of coffee. You can also go straight to your office to get started. O.G. is a distributed organization. Communications developers couldn't find a video system that was not, well, crappy. We built our own. You can use your space for scheduled meetings, breakrooms or happy hours. Highest quality audio/video with bandwidth optimization.

Grptalk is an audio conferencing application that allows you to talk to a group from anywhere and at any time. Entry of PINs, delaying joining times, zero member visibility and call drops are all possible. These problems have plagued traditional conference calling for far too long. It took courage, solid planning, and a team dynamic to develop a solution that would simplify conference calls and solve all problems associated with traditional conference calling.