Best Call Monitoring Software in China

Voice communications are still the most popular way for customers to communicate with organizations. Voice is the most natural interface. However, it can be the most difficult to get insights from. Consider the contact center as an example. Although contact centers are experts in measuring call data, they rely on post-call surveys for quality measurements. The actual content of conversations is often ignored. Post-call surveys are not able to capture or understand the depth and meaning of what is being said. The number of VoiceAI ecosystem users have used in the past 12 months to process their calls. Reduced fines through improved risk management and compliance processes Reduced fines through improved risk management and compliance processes. Increased sales offering and customer profiling through deeper insight into customer journey. Conversion can be boosted by identifying verbal trends that lead directly to a sale.

Strong security features ensure that only authorized personnel can access the voice logs and tempering information. Aniceya.io Voice Logger provides online access to voice logs and a comprehensive reporting facility. Aniceya.io Voice Logger provides a user-friendly, remote browser interface that includes full-fledged reporting capabilities. It allows you to empower and to access the user-friendly interface remotely from a PC or laptop to monitor real-time phone calls. You can quickly and easily navigate through various statistics without having to go through endless menus or buttons. This will save you valuable time. This displays the total call count, incoming and outgoing call counts, connectivity ratio, and other statistics. Aniceya.io allows you to monitor whether an agent is on-call or not. It shows the supervisor a live status graph of each agent. You can choose to capture the screen and define voice records for any or all agents.

LiveVox's SpeechIQ is an intuitive speech analytics software that targets remote teams. It automatically scores and monitors customer interactions to give insight into interactions and calls. It uses sentiment and keyword recognition technology to alert you to emerging risks. Advanced filtering capabilities allow you to quickly find calls. SpeechIQ includes advanced search and filtering capabilities that will help you quickly find the calls you need. This system is easy to use and powerful. It provides remote call centers with automation, analytics, and assistance. LiveVox's advanced speech analytics reduces risks, empowers agents and provides insights that could transform your business.