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Are Indian High Schoolers Manning Your IBM Help Desk? 237

theodp writes "IBM CEO Virginia M. Rometty's Big Blue bio boasts that she led the development of IBM Global Delivery Centers in India. In his latest column, Robert X. Cringely wonders if customers of those centers know what they're getting for their outsourcing buck. 'Right now,' writes Cringely, 'IBM is preparing to launch an internal program with the goal of increasing in 2013 the percentage of university graduates working at its Indian Global Delivery Centers (GDCs) to 50 percent. This means that right now most of IBM's Indian staffers are not college graduates. Did you know that? I didn't. I would be very surprised if IBM customers knew they were being supported mainly by graduates of Indian high schools.'"

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