Tiscali threatened to disconnect a customer for illegally downloading a TV show last week, after receiving a copyright infringement notice from a Hollywood studio. The only problem was the customer had quit the ISP months before the alleged transgression was made. Euan MacLay had been a customer of Freedom2Surf (F2S) for two years until it was taken over by Tiscali as part of the Pipex acquisition last year. His past experience of the Italian buyer's customer service was poor, so as soon as his Freedom2Surf line was due to be migrated to Tiscali's budget network he decided to switch.
To understand a program you must become both the machine and the program.