ChadDa3mon writes "I work for a large MSSP type operation and we deal with a plethora of vendors, versions, and .... skill sets. We're facing a critical problem as we grow when trying to deal with these varying degrees of technical competency. The end result is we're getting to the point where we have to document every procedure and process, no matter how mundane or 'common sense' it may seem." How, ChadDa3mon wants to know, can complex skills be documented to account for various users? Read on for more details of what he's seeking.