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Submission + - Managing Mobile Laptops

sabre307 writes: Our company has recently decided to go electronic with our field service workforce by providing mobile devices with a 3G connection. After evaluating a number of different hardware platforms it was decided that we would need the capabilities provided by MS Windows so we have settled on a model of netbook. At this point the IT department has been left with the task of trying to figure out how to manage these devices once they have been deployed, most notably to control what the 3G data can be used for. In our research we are finding a number of solutions to manage mobile devices running a mobile OS (iOS, Android, WP7, RIM, etc.), but nothing to manage a computer that is actually running Windows 7 Professional. What ideas can the /. community offer on how to best manage these devices?

Submission + - How best to manage Call Center PCs? 1

sabre307 writes: I recently took a position running a network for a company with a call center. The previous administrator has locked down the users through group policy so tight that they can't even install plug-ins for IE so they can access business related websites. I would like to ease the restricitons a bit on the users, but would like to keep the environment as safe as possible from spyware and viruses. I have been considering some options like PXE boot where I could maintain a clean image that has the necessary software, can be easily modified if needed, and would allow the users to run as a local admin on the PC without fear, as any damage done would be reversed on reboot. I would love to know what the /. community thinks of this idea, and any other solutions you may have found that work well.

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