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Submission + - Forcing Google to Fix Bugs (google.com)

rueger writes: Does anyone in the Slashdot community know how to get Google to actually respond to problems with their products? As much as I like Android, it frightens me that there seems to be no avenue to get support for it from Google. In my case there's one specific bug that is causing me grief, but bug reports (in ICS and JB); forum posts, and even sneaky attempts to find a living support person at Google have led to no response.

What is a reasonable standard of cxustomer support from a company this size? Do we need to resort to legislation to force companies to offer accessible user support for widely used products like Android?

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