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Submission + - Programmers to Blame for Hard-to-Use Software

twoebby writes: article link

NEW YORK (Reuters) — Retired microbiologist Diana Westmoreland is no stranger to technology — except when it comes to computers.

"The programs are intimidating. The language that's used is a foreign one to me," said Westmoreland, who lives near Cardiff, Wales. "I'm the sort of person who, when something crashes, apologizes to the screen."

The problem, says consultant David Platt, lies not with the user but with the programmers, who just don't think like the people who use their products.

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