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Submission + - ID madness hits Orange UK

norfolkboy writes: This evening, my partner's Orange UK mobile account was suspended without notice or warning.

He telephoned as to enquire why, and was told that they didn't have "ID" for him on file. This is despite Orange having been presented with ID at the time of contract setup. Orange say the reason for this abundance of caution is that without ID, they cannot be sure the account wasn't set up fraudulently.

Peter suggested that if they believe the account is fraudulent, Orange must cease the account and terminate the contract. Unfortunately, Orange want to both have their cake and eat it. Orange refuse to cancel the contract, stating that "they have proof that he signed up for it". Apparently though, this isn't sufficient proof to allow him to use the contract for which he pays.

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