Depending where you land @ Comcast - ornery seems to be the right term....
I am suing in small claims court by them being totally obnoxious and their - well, probably legal staff - is cocky.
Will see what the outcome is.
Seems that corporations make rules right now (or since the beginning of time, just bigger and bigger now) to their advantage and the small guy/gal has to swallow and see how to deal with it.
The automatic process is, if there is no insight on their side, they rack up your bill and then forward it to a collection agency - in this case they are using http://www.windhampros.com/ - all those nice kiddies coming up on their site and how great they are... Hope they get burnt in my case.
Problem is that you have to be quick to file at court if Comcast does business in your county - once it's at the collection agency, far far away, forget about small claims court and deal with endless phone calls talking to people in maybe far away countries and try to cut a deal....
A basic question is, if a large corporation can even remotely be customer-friendly? Their rule set is purely profit maximization driven and somebody pays for that.