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Google

Submission + - Why I won't be deleting my Google Plus account (arunbalan.in)

asto21 writes: The last few days have seen heated discussions (on slashdot for example) about Google's decision to delete Google Plus accounts that aren't tied to the real names of their users. Although I am not in complete agreement with this move, I find the reactions of a certain part of the online community over the top and their reasons for abandoning the social network quite senseless.

Disclaimer: Yes, the blog is authored by me. I was annoyed enough by the opinions of Google haters that I made a fresh wordpress blog and blogged about it. I have nothing to gain though, as the blog is brand new, has only one post and no ads. At best my blog will receive a few visitors, at worst it will be slashdotted and take down the other sites on my shared hosting package :-)

Facebook

Submission + - Facebook Is Most Hated Social Media Company

Hugh Pickens writes writes: "Inc. reports that Facebook, the most visited site on the Internet, is also among the most hated, scoring 64 on a 100-point scale, which puts the company in the bottom five percent of private sector companies and in the same range as airlines and cable companies, "two perennially low-scoring industries with terrible customer satisfaction," according to the results of a survey by the American Customer Satisfaction Index. "Customers have shown that, so far, they have been willing to suffer through a poor user experience in order to enjoy the benefits Facebook provides," according to the report. "For companies that provide low levels of customer satisfaction, repeat business is always a challenge unless customers lack adequate choices, as in the case of near monopolies." Overall, social media is one of the lowest-scoring industries measured by the ACSI—only airlines, newspapers, and subscription television services score lower. However, among social media companies, Wikipedia tops the list with a score of 77. "Like Google, Wikipedia’s user interface has remained very consistent over the years, and its nonprofit standing means that it has not been impacted by commercialization and marketing unlike many other social media sites.""

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