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Education

Most People Have Never Heard of CTRL+F 567

Hugh Pickens writes "Google search anthropologist Dan Russell says that 90 percent of people in his studies don't know how to use CTRL/Command + F to find a word in a document or web page. 'I do these field studies and I can't tell you how many hours I've sat in somebody's house as they've read through a long document trying to find the result they're looking for,' says Russell, who has studied thousands of people on how they search for stuff. 'At the end I'll say to them, "Let me show one little trick here," and very often people will say, "I can't believe I've been wasting my life!"' Just like we learn to skim tables of content or look through an index or just skim chapter titles to find what we're looking for, we need to teach people about this CTRL+F thing, says Alexis Madrigal. 'I probably use that trick 20 times per day and yet the vast majority of people don't use it at all,' writes Madrigal. 'We're talking about the future of almost all knowledge acquisition and yet schools don't spend nearly as much time on this skill as they do on other equally important areas.'"
Government

Facial Recognition Gone Wrong 375

An anonymous reader writes "John H. Gass hadn't had a traffic ticket in years, so the Natick resident was surprised this spring when he received a letter from the Massachusetts Registry of Motor Vehicles informing him to cease driving because his license had been revoked. It turned out Gass was flagged because he looks like another driver, not because his image was being used to create a fake identity. His driving privileges were returned but, he alleges in a lawsuit, only after 10 days of bureaucratic wrangling to prove he is who he says he is. And apparently, he has company. Last year, the facial recognition system picked out more than 1,000 cases that resulted in State Police investigations, officials say. And some of those people are guilty of nothing more than looking like someone else. Not all go through the long process that Gass says he endured, but each must visit the Registry with proof of their identity. Massachusetts began using the software after receiving a $1.5 million grant from the US Department of Homeland Security as part of an effort to prevent terrorism, reduce fraud, and improve the reliability and accuracy of personal identification documents that states issue."

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