Broken: Does Not Work As Expected
Mail admins lament that users use eMail all wrong. Users are always attempting to use eMail to file documents and they don't want to delete or archive anything. Therefore eMail is broken. It does not work as expected.
Me, I'm a deleter. I have 2 or three folders for logs and that's it. Everything else gets shitcanned once a month. "Oh but what if you _need_ that eMail?" Bullshit, eMail has only come back to haunt me.
The point at hand is we've already tried to explain to them how _we_ want them to use eMail. It doesn't work.
"Just detach/save your attachments on your H:/home/My Documents drive."
"But I need the email to reference it."
Saving the eMail (i.e. not deleting it) is the easiest way for a user to deal with a document sent via eMail. And they all want to send documents via eMail.
Microsoft has done a massive disservice to the computing world with the idiotic Drive Letter. People think H:, I:, J:. K:, LMNOP: are local, i.e. on their machines. So for a user to conceptualize "sending" a document to another user eMail is the first idea they have. The concept of the R: drive being shared doesn't really come to mind for them. Now if they were saving to the Romeo Server in the SharedFilesYouFuckingDweeb folder THAT might make some sense to them.
eMail does not work for the marketing guy. We clip his ability to send 200MB PowerPoint Presentations. We stifle him with 100MB mail file limits. We do it with love though. We know at 1GB most mail systems will choke and corrupt their mail. (See also Exchange, Notes, iMail.) The marketing guy wants to send that PowerPoint Presentation to everyone on the marketing team. Yes, Notes (and finally Exchange) have the ability to share the file. No, they are NEVER going to do that on their own.
So mail admins make things happen automagically. AutoArchive, Strip and Save Attachments, yadda, mother fucking yadda. eMail is now not only broken, it's a kludge of 3rd party apps and cron/at/agent jobs.
eMail needs to work like a files system. Be a filesystem. Exchange (shudder) is on the right track, but is too tightly integrated with the AD. Things work best when they do ONE thing (or so) (se also routers, firewalls, eMail scanners.)
Is the browser based mail the answer? Ala GMail?
Mail admins, super users, marketing... no fuck that, no one from marketing write in my JE... what do you think? Is it a userland problem solved with Education/training/pointy sticks or is eMail broken and in need a of a really good replacement?