On 9 October 2012, the game XCOM: Enemy launched... launched in the US. Unknown to me, the EU launch date was to several days layer, 12 October 2012. Maybe.
Yet, 9 October 2012, I received an SMS from Gamemania.nl a dutch gaming retailer chain, that my copy was ready to be picked up. So I left work early that day to arrive 17:54 in front of the store. Doors pulled almost shut, store had already closed and refused to serve me. Very well, I thought there are other stores in the world, so I bought it the next day at Free Record Shop in Amsterdam. Then when I came home, I tried to install. First I had to install steam, which crashed, crashed and crashed some more but finally I got it working and had to create an account. Then activate my email. Then I installed the game and was told it was not released.
What? If the game was not released, what was I holding in my hand? Note the error message mentioned nothing about a region or what would be the release date. Just not released. By google came to my aid and I found that throughout Europe, the game was available for sale but not yet ready for install. I read this from angry users posts. Not a single forum had an official answer yet. Not yet and counting. Even the official release date was less then clear.
But I know my Internet, if Steam, Dutch retailing, 2kgames/firaxis couldn't/wouldn't help me, maybe some pirates would? thepiratebay itself is of course famously blocked in holland but there plenty of mirrors around. So I checked and yes, full downloads were available in various flavours for a total cost of ZERO bucks! And if you had issues, then the supplies answered your question in minutes. Not like the hours, days and counting before getting a reply from people I had payed money too.
Many a reply to a piracy story has had comments similar to my story, so what is so special about it? Nothing. Just that after years of downloading, I have with MMO's gotten used again to paying and I didn't have any issue with paying for this game, if it had worked. But I do have an issue with paying 50 euro's for a game that can't be played and that now that I have read the forums I have seen is filled with bugs. Bugs the official forums have no answers for but that are fixed on piracy forums.
To repeat myself, for this game the people that wanted me to pay did:
- Act as if my giving them money is a favor they are doing me and only when they feel like it, opening hours be damned.
- Not reply in a timely manner (or at all) to complaints
- Treat Europeans as second rate customers for no reason (what are they afraid of, that a world-wide release will overload the servers)
- Break consumer laws by selling a product not fit for its purpose (a game that can't even be installed is obviously not a fit product)
Meanwhile, the pirates offer:
- Early access
- No charge
- Free, fast useful support by computer experts.
- Service available any day of the week at any hour.
Sometimes the anti-piracy people complain the content industry can't compete with free. But come ON! I had PAYED already and the companies just said "no". Meanwhile the group that doesn't want money, said "yes". This is like paying a hooker to have an headache while your wife is stuffing your wallet full of money and begging for sex. Something ain't right!
And this is why I pirate. Because how else can I send the signal that I am not a sheep who will just keep turning the other cheek? Sure, there are sheep who advocate just that, just wait 3 days, it is not the developers fault etc etc. FUCK THAT! Nothing is every anybodies fault and I as a consumer should just take it all and keep quiet.
NO! And that is my reason why I post about being a pirate. Because just downloading alone isn't enough. Consumer boycotts don't work, there are to many sheep drowning out the silent protest of people like me who just see no other option but to not pay to make it clear I expect more service for my cash.
Because I see no other option. Mails go unanwered, forum posts get ignored, I can get my money back from the store and the sales clerk don't care, not his problem. How can I HURT that manager who thought it was a good idea to do a staggered release, hurt that Steam admin who didn't just flip a switch to prevent customers getting angry. How can I even get the companies involved to acknowledge my existence?
I can't. But I can keep my money in my pocket. That doesn't solve anything but it is a lot more fun having impotent nerd rage with cash then without.
Anyone want a beer over the backs of game developers who haven't learned that if they want an income, they need to tell their managers to not upset their customers?