Barence writes: "British comedian Dave Gorman has found a surefire way of getting your BT broadband connection fixed — email CEO Ian Livingston. Following on from his brilliant blog post a few days ago — in which he asked the perfectly reasonable question, why don't ISPs give out courtesy mobile broadband dongles when your connection fails? — Gorman's latest blog post provides hilarious details of the incompetence of BT's support desk, with staff repeatedly failing to diagnose the problem, so he went straight to the top — he emailed the CEO. Lo and behold, the connection was repaired within hours. Apparently it helps to be a celebrity."