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Submission + - How Can Dell's Support Page Be Better? (ideastorm.com)

craenor writes: At Dell we have worked hard to build out the consumer Dell Support Home Page to be a thorough support website providing all levels of self-support service, as well as providing easy access to all of the relevant information needed to obtain assisted support. The design of the page has grown organically over time. We are at a point where we want to give the page a facelift, but rather than just letting some communications team make the call, we want/need input from the tech savvy community. We have scheduled a Storm Session to discuss and test different looks/feels for the page.

Slashdotters, can you help us make the page work better for the tech community while still suiting the needs of the non-technical consumer?

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"An idealist is one who, on noticing that a rose smells better than a cabbage, concludes that it will also make better soup." - H.L. Mencken