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Submission + - Dell Sold Millions of Faulty Optiplex Workstations (nytimes.com)

christoofar writes: In a damning condemnation of Dell by the NYT, your half-decade long nightmare with corporate Dell Optiplex computers with their impossible-to-figure-out driver updates and difficult mobo upgrading methods and fighting the mysteriously-odd dead computer in your IT department was all for nought. The major problem that affects millions of Dell Optiplex workstations delivered between 2003 and 2005 were faulty capacitors manufactured by Nichicon, a Japanese supplier. E-mails now unsealed in the lawsuit customers filed against Dell revealed that Support Engineers and Sales both knew of the problem, but Dell emphasized "ambiguity" when discussing support problems with customers related to the broken computers.

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