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Government

Confessions Of an Ex-TSA Agent: Secrets Of the I.O. Room 393

Jason Edward Harrington has seen some of the same frustrations, misgivings, and objections that have crossed the mind of probably every commercial airline traveler who's flown over the last decade in the U.S. One difference: Harrington got to see them from the perspective of a TSA agent. His description of the realities of the job (including learning the rote responses that agents are instructed to reassure the public with) is wince-worthy and compelling. A sample makes it clear why the TSA has such famously low morale, even among Federal agencies: "I hated it from the beginning. It was a job that had me patting down the crotches of children, the elderly and even infants as part of the post-9/11 airport security show. I confiscated jars of homemade apple butter on the pretense that they could pose threats to national security. I was even required to confiscate nail clippers from airline pilots—the implied logic being that pilots could use the nail clippers to hijack the very planes they were flying." It only gets worse from there.

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