An anonymous reader writes: I am reaching out to local news outlets, websites, blogs, anyone that will listen, as all efforts to resolve this situation have been exhausted.
On Monday (12-6) many people ordered the LG 32LD550 32" LCD HDTV and LG AN-WF100 Accessories Wi-Fi USB Adapter Dongle Bundle from TigerDirect.com which came to $229.98 after using a coupon code. TigerDirect.com accepted the orders, charged those who ordered $229.98 (+shipping and tax for some) and began shipping the TVs and dongles out. Once Tiger Direct discovered this "error" they proceeded to do the following:
Intercept shipments of the TV
Charge customer triple (719.19) to the credit cards used to order (which was not authorized by any of the customer)
Lie to customers
Threaten customers with collections and credit harm
Now, some of those who ordered, received the TV, but have been triple charged on their credit card, debit card, and in some cases on Paypal.com. In my case, I received my TV, was charged 719.99 (have order confirmation and receipt for 244.xx) and my dongle was canceled, which was part of the bundle.
What they have done is illegal, fraudulent, and just plain wrong. They say they coupon code was not theirs; however it was distributed in an Affiliate Email which shows it was originated by them. The following is what is printing on the order confirmation that was email to all customers, which shows the price of $229.98: "Every order is thoroughly reviewed by our processing department to ensure that the order is accurate, the payment method is valid, and the user is authorized to use this payment method. Once the order has passed the rigorous review by our processing department, it is sent to our warehouse for shipment. Most orders are processed within minutes however depending on when an order is placed and the accuracy of the information supplied when the order is placed, processing can take longer. Further, for security reasons, in some circumstances voice confirmation may be required before we can process your order."
So, if they "rigorously" reviewed every order, how did so many make it through and actually get delivered to a customer's home?
Tiger Direct refuses to do anything, so we are all left with only issuing a dispute through our credit card service. However, some ordered with Debit cards and paypal.com. These folks now are out $500+ dollars of actual money until resolved, all at the perfect timing of the holiday season.
Many of those who received the TV are now afraid to return it, simply due to the fact that they may be charged a restocking fee or not be reimbursed the total amount spent, including shipping.
Everything explained in this letter has supporting documentation, and if you would like to see any additional information, that can be provided.
Here is the timeline of what happened:
Dec 6: Approx 6pm est time, Many orders are placed for the LG 32LD550 + LG AN-WF100 Bundle on TigerDirect.com. Using a coupon code found on many sites, total came to 229.98 +shipping (and tax for some)
Dec 6: Order confirmations were received and showed the price of 229.98 + shipping and tax.
Dec 6: around 10:10 PM, Billing Information was received by UPS from Tiger Direct or their Vendor. 11:53 UPS came and picked up packages.
Dec 7: Around 2:44am, packages left Hodgkins, IL in UPS's hands.
Dec 7: Some customers in IL started receiving the TV and dongle.
Dec 7: Mid afternoon, TigerDirect sent out an email blaming their system for causing all of this and issued new invoices (keep in mind this is after the TV is shipped out and some customers already receiving it)
Dec 7: TigerDirect starts to bill $719 to customers who ordered this TV without any authorization.
Dec 7: By evening a handful of people reported getting their TVs and Dongles.
Dec 8: More packages out for Delivery, some started getting intercepted by UPS (later to be mostly Paypal orders)
Dec 8: TigerDirect starts blaming customers for making up the coupon code, and calling customer liars, threatening to send to collections and ruining credit.
Dec 8: Affiliate email is found with coupon code, proving TigerDirect created it
Dec 8: Delivery intercepts continue to roll in, but more deliveries are made of the TV. Some with dongle, some without.
Dec 8: The 719.xx posts to credit card accounts, debit accounts, and checking accounts, causing some to go over limits and bouncing accounts.
Dec 8: TigerDirect cancels many of the dongles that were part of the bundle, even to those customers that already received their TV.
Dec 9: More Delivery intercepts done, at times UPS gets to customers door, but then refuses to drop off
Dec 9: More deliveries are made of TV
Dec 9: TigerDirect continues to push blame on other people, has not once said they were to blame.
Dec 9: CNET site found displaying code and 229.98 price, again proving the coupon existed.