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Comment Re:He is correct (Score 1) 364

Agreed. There will be a movement over the next 10 years to locate software development in "the business". "Corporate IT" as you describe it will administer the infrastructure and operate the environment. They will also set common standards to ensure consistent architecture and best practices across the enterprise.

We'll be making progress when the CIO is viewed as essential to the organization as the head of facilities.


A Hyper-Velocity Impact In the Asteroid Belt? 114

astroengine writes "Astronomers have spotted something rather odd in the asteroid belt. It looks like a comet, but it's got a circular orbit, similar to an asteroid. Whether it's an asteroid or a comet, it has a long, comet-like tail, suggesting something is being vented into space. Some experts think it could be a very rare comet/asteroid hybrid being heated by the sun, but there's an even more exciting possibility: It could be the first ever observation of two asteroids colliding in the asteroid belt."

Programmable Quantum Computer Created 132

An anonymous reader writes "A team at NIST (the National Institute of Standards and Technology) used berylium ions, lasers and electrodes to develop a quantum system that performed 160 randomly chosen routines. Other quantum systems to date have only been able to perform single, prescribed tasks. Other researchers say the system could be scaled up. 'The researchers ran each program 900 times. On average, the quantum computer operated accurately 79 percent of the time, the team reported in their paper.'"

Comment Re:customer? (Score 1) 321

Good examples and your points are valid - especially the last paragraph, which I think is IT's responsibility whether they are dealing with a customer or a colleague. Frankly, I'd be thrilled if the internal people at most companies were held to standards you're holding paying customers to.

Comment Re:You're, right mostly (Score 1) 321

As a manager in a service desk, I always have to remind everyone that the metrics are the start of the conversation, not the end of it. It's easy for people to substitute the number for the reason why you measure the number, and as soon as that happens, stupidity isn't far behind. All numbers can be gamed, so it ultimately comes down to someone actually paying attention to how well IT is serving the needs of the business as judged by the key decision makers in the business.

The fact that most people substitute "help desk measurements" for "IT measurements" freely in their minds is a sad commentary on the state of IT/business relations. IT should be doing a lot more than resetting passwords and replacing keyboards - they should be helping the business develop products and services that lead to success for the company.

Comment customer? (Score 1) 321

You make many excellent points, yet I have to strongly disagree with this statement:

"everyone in the company is treated like a customer"

Unless you provide IT services to someone outside of your company, you're not working with customers, you're working with colleagues (simple test - how much is the person you're talking to paying for service?) This is a very different dynamic as a customer has less responsibility than a coworker - other people in your company have to follow policies and adhere to guidelines that customers don't. There's no real difference between someone asking for a new computer when their current system is perfectly fine and someone asking HR for an equal amount of money, yet the second request gets laughed out of the building. The real customer is the person who can make the decision whether to outsource IT or not.

Fixing this perception would get us a long way towards a better relationship between IT and non-IT parts of the business.

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