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Communications

Submission + - Review of AT&T U-verse Service

MadHungarian writes: "Recently both my girlfriend's cell phone contract and mine were up at about the same time. So we decided to combine on a family plan and get a couple of new phones. (Interesting sidebar, she's from Finland but got a Samsung phone, I got a Nokia!) At the AT&T store, the salesman told us the we could get the U-verse service. Combination tv/internet/phone and the price was a bit less than Comcast for equivalent service. I opted for internet+TV, no phone, So here is my review.

The installation
The tech came pretty at the time scheduled, it took about 4 hours to run/update the coax. She did a neat job, better than Comcast did. There were problems with the signal on the phone line, so we had to wait for a another tech to fix that problem. Also, there were problems setting up the account online, so she had to call phone support. All-in-all, she was at the house about 8 hours.

The internet
The download speed was consistently 5 — 6 Mbs, the upload speed was consistently 0.8 — 1.0Mbs. This part of the service I was very pleased with.

The television
Here is where it fell down, I had to pay and extra $10 for high-def, and there were fewer HD channels than Comcast. Also, some local stations (Fox sports) were not available in HD, and the Canadian CBC station (I live in Michigan) was not available. Both were available on Comcast, and being a hockey fan — these stations are very important to me. Also, the HD channels continuously broke up/pixalated. Repeated calls to tech. support were unable to resolve them. The quality of the TV service was the deal breaker.

Also, U-verse uses Yahoo, and my account was never set up properly. repeated calls again were unable to solve the problem.

Postscript
I ended up canceling the service, I was told I would receive boxes to return the equipment in a few days, and had 20 days to return the equipment. Fast forward 30 days, the boxes have not arrived, and after several calls to AT&T, I finally found out there was a 60 to 90 day delay on the return boxes — I guess I am not the only unhappy camper.

BTW — for trying the service, our 2 new phones were free maybe I'l review my Nokia 6555 someday."

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