A traveller says she will file a complaint after a note left in her suitcase included the hand-written comment "Get your freak on girl".
In mid-August, Jason Rule learned some surprising news about the coffee shop that he owns and operates in Hays, Kan.: the place had closed for good. Not in the real world, where it is thriving. Coffee Rules Lounge was listed for a few days as “permanently closed” on Google Maps. During that time, anyone searching for a latte on a smartphone, for instance, would have assumed the store was a goner.
It goes on to talk about similar occurrences for other businesses, and how Google appears to be handling it.
Never ask two questions in a business letter. The reply will discuss the one you are least interested, and say nothing about the other.