Customer: Your website is broken, I can't log into it
Me: What exactly do you mean?
Customer: I decided to work from home and when I go to your website it gives me this list of things so I clicked on the first one and it gives me an error when I go there
Me: It sounds like you put the address into google and clicked on someone else's site.
Customer: Well, what search engine am I supposed to use?
At this point, I was about to say "well, lady, whichever search engine that links to the actual website when you type www.foo.com into it" but then I realized the answer was "none of them". After all, how would you get people to click on your ads if you took them where they really intended to go?
I explained to her about Ctrl-L and pressing it before typing in a website. I think she got it.