Become a fan of Slashdot on Facebook

 



Forgot your password?
typodupeerror
Trust the World's Fastest VPN with Your Internet Security & Freedom - A Lifetime Subscription of PureVPN at 88% off. Also, Slashdot's Facebook page has a chat bot now. Message it for stories and more. ×
News

Do Kiosks and IVRs Threaten Human Interaction? 294

DavidGilbert99 writes "According to research by the Hyatt Hotel group, one third of customers are already checking in at self-service kiosks in their hotel lobbies, eschewing the traditional route of the receptionist. This is indicative of a wider trend according to voice recognition experts Nuance who believe we simply never want to talk to a real human again, preferring the clipped, efficient tones of its Nina virtual assistant. Expanding this from mobile to now include the web means we could soon be living in a world where speaking to a real live human is the exception rather than the rule." When things go smoothly, I prefer the automated versions of many things (airport check-in, ordering products to arrive by mail, depositing a check); it's when things go wrong that voice menus and web sites just seem to make simple problems into complicated ones.

Slashdot Top Deals

"There is no statute of limitations on stupidity." -- Randomly produced by a computer program called Markov3.

Working...