This is common in any environment, including Dilbert
. Reward or punish a behavior without any common sense and you get what you ask for. On the other hand, if you do like Nordstrom's did in their five word employee handbook
then you just might get what you want: Use good judgement in all situations.
Then of course that requires the same of management. The other side is zero tolerance, as in we have zero tolerance for bugs leads to a situation where nothing is ever label as a bug.