I had Verizon trying to tell me that their quoted rate of $49.99 (after heavy haggling) was being increased to $60 because of fees and whatnot. All fine and good, but $5 of that was equipment fees. I had purchased my own FIOS router, and returned all set top boxes, so what were the fees? Well, Verizon informed me they were mandatory, and regardless of what the FCC said Verizon had their own policies.
2 months and 1 FCC complaint later, I got an apologetic letter from Verizon informing me that I was correct and they would lower their price.
As a child you assume that the laws we have in place means that the problem is solved. As an adult you find out that you have to be vigilant and not afraid to stand up for your rights, because people will take advantage either through greed, malice, or simple ignorance. I dont assume the Verizon reps knew the law, just what they were told by their supervisors, but if I had not taken the initiative on my own I would be paying an extra $60 a year for my ignorance.
All this to say-- glad this is being pressed, because the only way you get the phone reps to accord with the law is to put the fear of civil suits into the heart of their management.