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Submission + - Complete meltdown of Turbine's customer support (lotro.com)

An anonymous reader writes: Since the free-to-play LOTRO has launched 10 days ago, players have encountered countless issues with the revamped game, many of them pertaining to a defective in-game store that gulps Turbine points in and doesn't give anything back, charges credit cards repeatedly up to hundreds of dollars etc. The customer support forums are full of complaints, but it seems that the company's CSRs are doing very little if anything at all to resolve them. Tickets submitted via email are backlogged for weeks, and calling the toll number results in having to wait on hold for hours, only to get disconnected in many cases.

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