stockpicker_dude_78 writes "Robert Cringley has written a thought-provoking article on Google's insular nature, and compares them to the similar environment at Microsoft."
From the article: "Google is secretive. This started as a deliberate marketing mystique, but endures today more as a really annoying company habit. Google folks don't understand why the rest of us have a problem with this, but then Google folks aren't like you and me. The result of this secrecy and Google's 'almighty algorithm' mentality is that the company makes changes -- and mistakes -- without informing its customers or even doing all that much to correct the problems."