Being i'm using SQL Server now, i also hang out in the MSDN forums. They do a good job there, and best of yet, the forum developers and testers have a forum for Forum Issues reporting. There's also one for Suggestions and Feedback.
One thing that really makes me appreciate the team, is that they try to fix Firefox issues as well. To the point where the test lead suggested to use FF as a workaround.
I hear of similar things now and then. It seems that Microsoft the company and Microsoft the development team are two completely different entities.