9InchRails writes: "In a move to consolidate a newly acquired datacenter, web hosting provider Navisite shutdown, boxed and transported hundreds of servers, effectively stranding in excess of 200,000 web sites and authoritative name servers. This fiasco is in its fourth day as noted here and here. How could a company been so completely incompetent?"
capnkr writes: What do you do, what *can* you do, when your webhosting company has serious problems that result in downtimes of 70+ hours? Sue them? This is what some customers of Alabanza hosting are threatening.
Alabanza was acquired in August by now-parent company Navisite, and this datacenter migration was to have happened over a month ago. Despite several promises to the contrary, servers are still not up, and the complaints are still coming in.
If you were affected by this, if you'd lost paying customers due to the webhosts foul-up, what could the company offer you that would keep you out of the lawsuit? Free hosting for a time would not seem to be much of an incentive. Monetary compensation would be nice, but how would you prove your value lost, with factors like customers trust in your sites reliability not being easily factored?