Red Flayer writes: Like almost every Slashdotter, I'm often asked to help with problems friends, family, and acquaintances have with their computers. Almost always, these users have an infected windows box that needs to be cleaned (sometimes rebuilt). I hate leaving people in the lurch, but no one has the time to help everyone. Also, a lot of the users are not very computer literate — I have a hard time explaining important concepts to them when we don't share a vocabulary.
What I'd like to do is create a one-page 'manual' I can laminate and give to people requesting help, to get them started on the path to clean browsing. I figure several Slashdot users have already done something similar, so I thought I'd give a holler and see what's out there.
(1) Must define malware.
(2) Must describe how malware is typically acquired.
(3) Must *clearly* describe basic hard drive cleansing (running AV/AS software, where to acquire it)
(4) Must *clearly* describe forbidden activities.
Typically, the people who ask me for support out of the blue think that AOL is 'the internet' or some such nonsense — so I'm dealing with less-than-competent users, for whom a one-sheet reference could make a big difference.