Because it adds complexity and bullshit for ZERO gains for the user? I mean take something which was sooo damned simple, safe mode. Win2K-Win 7? Push F8 at start. One button, simple. Win 8? Push Alt+F8, go through 2 submenus and then and ONLY then can you get safe mode...WTF?
And despite Ballmers "focus groups" which I have NO doubt was filled with the families of Yes men under orders to match the results they wanted, most folks have a LOT of programs installed, they just don't use them as often. Have you EVER seen what Metro looks like with a lot of programs installed? It looks like a menu at Denny's that's what, page after page of fucking pointless little icon that just gets in the damned way. Compare this to all programs, a nice neat little line that doesn't even take up a quarter of the screen and which is all laid out alphabetical, couldn't be neater and cleaner. You ever try walking somebody over the phone through finding a specific damned program on metro? Good luck buddy. And relying on search is just a crutch that quickly gets old, especially if they have programs with a similar first couple of letters, it just makes more of a jumble.
And that isn't even getting into the fact the OS? Its BROKEN. I'm sorry but it is. You know how many times I've been paid to "refresh my PC" on Windows 8? So damned many times I could do that shit in my sleep. Know how many times I've had to reinstall Win 7 on a system where the user hadn't done something stupid and gotten infected? NONE, zip zero nada squat. Hell my own system has had Win 7 since RTM, its gone through 1 MB, 2 RAM upgrades, 4 HDDs, and 2 GPUs...nothing. I thought for sure swapping out the board would need a reinstall but nope, just 10 seconds to reactivate Win 7 and that was that, purred like a kitten.
That is why I'm convinced that "refresh my PC" was NOT put in there to help users, but to be a band aid to cover a serious bug they couldn't pin down. Now if its related to certain chipsets or CPU I don't know, I have noticed that it happens more with sub $500 units than with those expensive units but that may just be I haven't seen too many idiots paying $1K+ for Windows 8 systems, but in any case i personally think its all the Metro and DRM bullshit they bolted on top, because if you kill Metro with start8 or ClassicShell? The incident rate goes waaaay down. Doesn't cure it completely, only replacing with Win 7 does that (so don't say its the hardware, the same systems that I switched for Win 7 and purring just fine) but it DOES seem to help the "refresh my PC" incidents by a decent amount.
So the keyboard commanders and apologists can waste mod points all they want, I've been using alternate shells since BBox for Win, used even the funkier Linux shells, so it ain't got a damned thing with it just "being different" it has to do with the fact that it adds complexity, makes things harder for the user, and for what? So they can cater to touch, which less than 3% of the PCs ON THE PLANET even has? That's like making Windows only function well on polka dot PCs, do YOU have a polka dot PC? Rest my case. Watch this video because he cites experts, provides citations, but in the end he says the same thing I do, its BROKEN.