AA, UA, NWA, USAir, Delta, Southwest - they all suck as far as economy class treatment goes. Shitty seats, dirty cabins, nickel-and-diming you for a bag of chips or box of shitty food. All of the major carriers are pretty bad. The smaller carriers do a slightly better job.
Never ask two questions in a business letter. The reply will discuss the one you are least interested, and say nothing about the other.