That's not the "medicine" part, that's hand holding.
It's usually called bedside manner, and it's very important to a very large number of people. To some people, it's the most important quality they look for in a doctor (especially parents looking for a pediatrician). Getting defensive and being a dick about it won't change that and doesn't really contribute to the discussion at all, and I'm a bit surprised that your comment was modded Interesting (which you usually are, but not this time). Retorting with one-word answers is pretty lame, especially for someone who needs to make compelling arguments on a regular basis in his line of work. You might just be taking the "lawyers and patients" snip a bit too much to heart.