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Comment Re:Sounds like a cop-out for bad customer service (Score 1) 364

Ticketing is not just a management reporting tool. It allows us to see if there is an issue that is repetitive and needs a deeper fix. It allows IT to search on previous similar issues to quicken the time to a fix. It quickens response time to a problem and is a useful tool to make sure that issues do not get dropped. I'm a fan.

That said, IT as a business within business is bound to fail because, at the heart of IT, us guys ain't in sales and we rarely sell ourselves well. IT is a business catalyst. IT is a cost center, but you need to spend money to make money. Good IT management is good cost analysis.

Comment 120 not so bad (Score 1) 410

The current 4/8 gig units cannot hold a candle to the equivalent ipods. However, the 80/120 gig units in screen size and dpi, format handling, DRM issues, fm signal, etc. blows away the ipod "classic." Now, if MS can only do something to improve Zune Marketplace.

Submission + - Internet Explorer 8 Passes the Acid2 Test (

mattmcm writes: (From the story) The IE team has been very hard at work on IE 8 for the past several months and they hit a huge milestone last Friday evening. The IE dev team checked in a bunch of code that included several new features implemented in the core rendering engine that enable IE to pass the ACID 2 test! This is great news for web developers: IE 8 is going to be our most standards compliant browser to date. Passing ACID 2 is really a combined side effect of all the new features that have been developed for IE 8.

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