Almost correct. "You" and "your" in this note refers to Microsoft
People are royally pissed off at the last product you released and it doesn't do have the things it was supposed to do. It was years late. Features were removed. And, most non-techie people who acquired it had tons of problems.
They had used your previous products like NT, 2000 and XP and were quite happy with those. They appeared stable, ran all your software and would do e-mail, web surfing and Word just fine (this is, after all, what most home users PCs do). There really wasn't a "NEED" to upgrade.
So, now that people upset with what happened, they are extremely reluctant to go through that hell again. They'll stick with what they have. Even corporate users are waiting for the promises you forced them into with the "new licensing" years ago.
You have lied so much that nobody really believes a word you say today. You have burned your customers and clients so many times that it isn't even funny. So all your promises today just fall on deaf ears.
The techies and those that need to have the latest & greatest simply because it is the latest & greatest will certainly dive in to get your latest puzzle but, most home and business users will stick with what they have. It works, the economy doesn't allow them to waste precious dollars on new stuff and, frankly, there just isn't any real need anymore.