Comment Re:Damage control (Score 3, Insightful) 611
I care about things like buying a game on my account on my console in the den and letting another family member play it on their account on my other console in the home theater, without incurring a $10 fee or having to re-buy the entire game. The "ten family members" thing is a bullshit solution that I do not accept. It needs to be tied to my hardware, which they know is mine because I register it with serial number on xbox.com. Then, anyone should be able to play the game in my home, whether it's ten people or fifty.
And, of course, phoning home absolutely matters when your internet is out. Or if you have a machine somewhere in your home that isn't connected. Or you are taking it with you to a cabin on vacation or something.
Frankly, it doesn't matter why or when you might do these things. As the customer, it is our obligation to say what we want and the company's job to provide it. It isn't my job to justify why I don't want to deal with their bullshit which in no way benefits the customer.