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Media

Submission + - High-Def Format War: 'The Matrix' vs 'Pirates'

An anonymous reader writes: Choosing sides in the high-def format war becomes that much harder this week, as two powerhouse movie franchises hit store shelves on opposing formats. Exclusive to Blu-ray are the first two "Pirates of the Caribbean" flicks, while exclusive to HD DVD are two different configurations of the "Matrix" Trilogy. So which format wins this battle? According to High-Def Digest, this one's a draw. After evaluating each of the releases in excruciating detail, ("The Ultimate Matrix Collection" & "The Complete Matrix Trilogy" on HD DVD, and "POTC: Curse of the Black Pearl" & "POTC: Dead Man's Chest" on Blu-ray) the site says both sets of releases boast benchmark video and audio, but a preponderance of standard-def supplements prevent all from being the perfect high-def package.
Software

Submission + - Customer support's newest servicing tool

Robert Smith writes: "Increasingly, consulting firms, training organizations and helpdesk-support companies are eliminating conventional methods of outsourcing and leaning on the newest trend in customer support: remote desktop sharing.

Remote desktop sharing is revolutionary because-with the help of software-it allows companies to "insource" using existing employees. Companies can connect to a customer's desktop, control it remotely, and then assist a customer at their PC without complicated router configurations or changes to the computer. The need to spend hours on the phone with problematic users is eliminated; with this unique method, staff members show customers exactly how a problem is resolved.

What's more, the companies driving this revolutionary movement are small, Internet-based shops focused solely on customer-profitably and ease-of-use.

For example, Techinline, a progressive, fast-growing company out of the United Kingdom, is the first desktop-sharing business to develop a program centered on accessibility. They released the newest version of their time-tested software this month.

"We are continually improving performance and working diligently to provide a new level of customer support for our clients. With our product; specifically, with this newest version, you're able to use existing employees to accomplish a better result than an offshore call center, or personal visit would," said Slav Tataurov, Techinline CEO.

Techinline is setting additional trends in customer support — ones that go beyond operational methods. Continually working to give customers the upper hand in the (highly competitive) helpdesk support arena, Techinline's newest software release boosts performance and increases ease-of-use. What's more, Techinline also offers a variety of pricing plan options that cater to businesses of all sizes.

"With the recent release of Techinline Remote Desktop 1.1.3, short latency eliminates any delay between the customer's action and the support expert's reaction. Also, we now offer a pay-per-use option, since we know that many of our clients are smaller companies with simpler needs." Tataurov said.

Techinline Ltd. (www.techinline.com) is a team of information technology professionals on the cutting-edge of customer service development. Since 2006, Techinline has provided next-generation online remote access service geared toward eliminating telephone or in-person support."
Intel

Submission + - Intel P35 Bearlake Chipset And DDR3 Memory Launch

Spinnerbait writes: "Intel is officially unleashing their newest mainstream desktop chipset today, the P35, a member of the formerly codenamed "Bearlake" family. In addition to a new ICH9 Southbridge, the P35 chipset ushers in support for DDR3 system memory for the desktop. It also supports legacy DDR2 memory, depending on the motherboard's DIMM slot configuration. HotHardware has a performance evaluation on a pair of P35-based motherboards from Asus with both DDR2 and DDR3 memory installed. As you'll note, thanks to some relatively high latencies currently, DDR3 doesn't affect performance all that much. It sure is great for overclocking though!"
Microsoft

Submission + - Todd Bishop Rates 20 Years of Gates' Predictions

NewsCloud writes: "The Seattle PI's Microsoft Blogger Todd Bishop asks "How does Gates shape up as a seer?" None strike me as particularly clairvoyant, but the missed ones are winners: "I believe OS/2 is destined to be the most important operating system, and possibly program, of all time." and "Two years from now, spam will be solved." But in fairness to Gates, for many years Microsoft's tagline was "a PC on every desktop and in every home.""
AMD

Submission + - Why Apple Should Acquire AMD

slashdotLIKES writes: "CoolTechZone.com columnist Gundeep Hora has a new column up that discusses why Apple should acquire AMD and how both companies would be a good fit for each other. From the article, "After private equity groups, let's look at a more strategic acquisition. For that, Apple is the best bet. Yes, I know it sounds way too radical to be taken seriously. However, Apple could drop Intel altogether and adopt AMD for its Macintosh PCs. Sure, the transition is going to take sometime, and it would probably make Apple announce a brand new line of PCs. However, it will be well worth it. We know Steve Jobs is ruthless when it comes to making interesting deals with powerful companies. This makes AMD a perfect match. Obviously Intel isn't going to be too delighted, but other companies don't bother Jobs. We all know he's the type of executive who crafts deals on his own terms. If Intel wants to be associated with Apple, then they won't really have much of a choice."

Feed Qantas to test in-flight SMS (com.com)

The Australia-based airline gets the green light to start testing in-flight mobile phone services, but voice services will be disabled.

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