I've been in the photocopier, printer, fax business for over 30 years.
I've seen these paperless office ideas come and go for the entire time. In the mid/late 80's there was the governments "paperwork reduction act" that increased my volumes. Then, the government passed the HIPPA law and my volumes increased.
A few years ago, the entire industry went to a multi-connected device that can scan, fax, copy, print...people were suppose to scan their documents instead of printing them. My volumes went up again. Every time the government comes out with new rules, changes the laws, my volumes go UP, not down. Most of it, in my opinion is that bureaucrats, be they in private companies or government, "need" paperwork to justify their jobs. Also, you run into the old problem with "we've always done it that way" people. In the early 80's as fax machines became popular, people would not purchase them, because they always had a messenger service. Now we can't get them to use scan to email because...yep, you guessed it, "we've always had a fax machine". People are comfortable with paperwork for some odd reason, even though 99% of it probably ends up in a shredder somewhere. Even though my business is paper, I keep all of my documents on PDF, if for anything else, they are SEARCHABLE instead of having to FIND it in a pile of papers.