This is so true.. although i'm still a 'slave' to the monster out of need.. valve has royally screwed me just like that one time.
I lost my entire account (The entire thing, banned) with well over $300 worth of games. Almost everyone valve-made game. CoD: MW, BF:BC2
How does this happen, you say? You receive a gift from a random friend who you never talked to (The gift was Left4Dead 2, because he wanted someone to play with) and it turns out whoever's credit card he used, issues a chargeback... your account is locked/banned permanently!
No matter what I did or said, I could not get my account back. They wouldn't just remove the offending game. They wouldn't let me pay the ***MEASLY FIVE DOLLARS (on sale) THE GAME COST WHEN THIS HAPPENED*** to get my account back.
They pretty much thought I was part of some kind of credit card fraud ring and banned me outright, when I offered to fax them multiple forms of identification AND the credit card used to purchase *Every single game* on my account...
But no, in the end, it came down to one single $5 gift given to me randomly from some douchebag to take away all my games.
Fuck you Valve.
(I still love you, though.. Portal 2 was awesome.. but this just isn't fair)