Symantec, I wonder what goes on there. Hope the engineering is better than the fairly ridiculous adventure I had with customer service. I was reporting a bug in the "Verified" seals for my paying client: the web wizard generates the wrong seals because the product matrix has not kept up with the threeway conversion of Verisign, Symantec and Norton. On the fourth customer service rep I finally had someone who knew what he was talking about. Refreshingly, he was blunt and did not end by asking me if I had any other issues, but just signed off! He sent me the code I needed, but I'm not sure he reported the bug.
Let's hope that means the server security and SSL cert teams are no-nonsense engineers, not bereft souls in a chaotic marketing enterprise.