In what world do you live? Oracle DB is the only great product they have, the rest is complete and utter crap, and they don't even know how to maintain them.
Disclaimer: I work at Oracle. Your description does not match my experience.
We've been trying for months now to get someone from Oracle to explain us why our OSB does not work as it should, and even the guy from engineering that they shipped over half the world was just as clueless as we are.
I and my team use OSB every day (about 80/20 to Netbackup) to back up petabytes of data. The chances are very good you've encountered one of numerous hardware-related gotchas that can derail success with OSB. I like the product, but the hardware support can be a killer.
Let me know the My Oracle Support number you filed and I'll take a look and see if I or my team might be able to chime in if we've seen the problem before.
Siebel has been going downhill ever since they purchased it.
I was part of the Siebel acquisition.
In fairness, Siebel struggled because within a few months of acquisition, developers had to change focus. Previously it was almost-exclusively a Windows/Internet Explorer product, heavily tailored to that environment, including Windows on the back-end most often with AIX running DB2 for the database. The slowdown in Siebel development -- in my opinion -- was largely due to the huge Linux porting & HTML standardization effort.
Today's Siebel runs on Linux middle-tiers with Oracle database under the hood. And its stability is better for it. Every time you use My Oracle Support, you're actually using Siebel.
Additionally, you're seeing the results of that effort reflected in CRM Fusion. Of course the product has bugs, but we're eating our own dogfood every day and we're acutely aware of most of them!
Fusion is still just a dream that doesn't really work, the list goes on...
Wow, I must dream like every day. I support the boxes it runs on, I use the product, and so do tens of thousands of others. It's ambitious, and it was a huge effort, but I fully expect it to mop the floor with other products. We're using portions of it throughout many of our other enterprise products right now.
And you know what, it's because all the good engineers don't want to work at Oracle.
Really? I work with world-class teams every day that amaze me with innovations large and small. There are pockets of unhappiness, for sure, and now that the tech market is improving there are occasional defections. I've been here almost eight years now, and it's not for lack of options. I interview at least four times a year for other positions elsewhere. I choose to remain.
Why? Great environment. Great commute. Incredibly intelligent co-workers. Highly-focused training in an area I love (storage & backup). Market pay. Lots more.
And they are trying hard to hide that they have people leaving the company in droves, leaving people with very little experience maintaining software that they have no clue about.
Depends on the team. I'm friends with people all over in tech, and right now the market is driving everyone job-hopping. Oracle is HUGE, so from what I can see it's just affecting us as much as anyone else... but with tens of thousands of employees, everybody knows somebody who's left recently.
There were mass defections shortly before & after the Sun acquisition. I've been through numerous acquisitions with several companies, and it apparently comes with the territory. I don't see any more "droves" of people leaving than before. But Oracle's working a little harder to keep the good ones now that the tech job market has improved so much.
To sum up... it's unfortunate you've had a bad experience with support on a few products. Rapid changes in our product offerings definitely have an effect on our support models. But give me the MOS SR # you filed against your OSB problem and if my team has seen it before I'll chime in.
Feel free to email me. And remember all opinions I expressed here are my own, not those of my employer.