Comment Support (Score 1) 456
Good support. It seems obvious to me, but anyway....
I had two Movable Type sites hosted at two different companies At the first one suddenly my PHP includes broke. I went back and forth with them for a week with them denying any knowledge or problems, and ended up having to rewrite the includes. No matter how many times I explained to them that I'd made no changes, the answer was the same...
A couple of months later the same thing happened at the second one. Five minutes after emailing support they told me the default on allow_url_include had changed, and they reactivated it for my install.
The difference was astonishing. A one week argument versus a five minute fix.
(Yes, I generally try to avoid URL Includes these days, though I still like them because they make code portable..)