An anonymous reader writes: Dell responds to customers who created a Web site to complain that some LCD screens developed a one pixel-wide vertical line by offering free replacements of the displays.
According to the Web site, unless a faulty LCD screen is replaced, it can develop a permanent vertical line one pixel wide, either stuck on a single color or reflecting the color displayed behind it.
ell first responded to the issue in April, offering to replace certain 17-inch displays on Inspiron 9200, Inspiron 9300 and XPS Gen 2 notebooks sold between November 2004 and October 2006.
On Tuesday, Dell expanded its replacement program to include six more models, including the Inspiron 6000 and 8600, Latitude D800 and D810, and Precision Mobile Workstation M60 and M70 notebooks sold between December 2004 and December 2006. Some of those models use a faulty component that can generate the line over time, according to a posting on Dell's corporate blog by Lionel Menchaca, Dell's digital media manager.
Dell will now replace any LCD screen affected by this issue within three years of purchase, or will refund customers who were forced to pay for their own replacements, Menchaca said.