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Comment Response Time (Score 1) 321

We have a help desk ticketing system that automated issues get logged in. The on call personel will get pages. Also... other individuals in the company can make requests and log issues into the system to assign them to groups or individuals. The only metric really recorded is response time to respond to the client or automated event. The first concern is communicating early that the concern has been noticed and is/will be scheduled for work.

KDE 4.0 Beta 1 Released 249

dbhost writes "Along with this morning's cup of coffee and log reviews, I discovered that the KDE team is moving forward with a long awaited beta release of KDE 4.0 beta release of KDE 4.0. The most interesting item I found in the notes is that the file manager in KDE is being separated from Konqueror into a component called Dolphin. Also, according to the announcement, konsole has been treated to a number of improvements such as split view, and history highlighting."

Sony Looks to 'Refine' PS3 Price 182

Via GameDaily a Financial Times interview with with Sir Howard Stringer, Sony's CEO, gives fans the first hope that price cuts may be coming soon. Lauding the Wii's performance in last month's NPD numbers, Stringer says that Sony is looking to 'refine' the PS3's pricepoint. "'Nintendo Wii has been a successful enterprise, and a very good business model, compared with ours . . . because it's cheaper,' Mr Stringer said in a video interview. 'That [price cuts] is what we are studying at the moment. That's what we are trying to refine.' Sir Howard said he expected 'energy [in PS3 sales] by Christmas, and then you will begin to see break-out games'. Sony is launching a virtual-world game called Home this year, and up to 30 other games."

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