For those who don't live in Australia or New Zealand DSE is like Radio Shack but has suffered a worse decline in to just another appliance store. Like Radio Shack DSE used to sell electronic components to the general public and like Radio Shack they have shifted focus to selling appliances. The biggest difference is that if you spend long enough looking it is still possible to find and purchase a resistor at Radio Shack, but at DSE you can't anymore. While the staff at DSE are nice enough people they are low paid drones who often would not think of issues such as formatting returned media. While there may be a company policy on the issue it is probably just one of dozens the staff are meant to follow but, as minimum wage workers, may forget or ignore.