Comment Re:I used to share office with some sysadmins (Score 1) 397
I've found that USUALLY if I tell users WHAT happened (i.e. the icon got moved to a folder) without saying they did it, they usually ask "well how would that happen?" knowing full well it was probably them but hoping there's a random bug that caused it, they usually don't push back when I say "you most likely accidentally did it while doing something else".
Not being confrontational and avoiding aggressive phrases using the word "you" in it, then in my experience users are very receptive to learning what they did wrong so that they can be proactive in trying not to do it again.
Aggressive: You moved the icon to a folder.
Non-aggressive: The icon got moved to a folder.
Non-aggressive follow up at request of user: You most likely accidentally moved it