Slashdot is powered by your submissions, so send in your scoop

 



Forgot your password?
typodupeerror

Comment Re:OTRS (Score 1) 321

We too use otrs. It allows for e-mail creation of tickets, the backend data is stored in MySQL and we use in-house Crystal Reports expertise to extend reporting. You can create custom fields.

The administration is not as well documented as it could be, but the mailing list is active.

I had not heard of RT, so I can't say how it compares, but otrs works well for us.

Slashdot Top Deals

The most delightful day after the one on which you buy a cottage in the country is the one on which you resell it. -- J. Brecheux

Working...