It was my Uncle and a Dell Inspiron desktop and nothing was working right since he had no idea how to maintain the computer. But he did know how to use Firefox and get his email.
I fixed his computer as a Christmas gift. It runs Windows 7 now and he knows how to use IE and get his email.
I also turned on auto update, cranked UAC to maximum and set it to require a password, 3 years, no support calls.