This only brings the core issue into starker contrast. I had my money back within four hours following a single phone call. You had your money back after two weeks, during which time your bank essentially treated you as a potential conspirator in a criminal act by denying you access to your rightfully owned funds. Do you see a problem here?
I'll give you another example. I once worked in New Jersey for a certain well known cloud provider. A fellow employee fell victim to card fraud and had his bank account reduced by a couple of thousand dollars. Unfortunately, this occurred right before the first day of the following month, the day his rent and most of his bills were due. His bank informed him that a "fraud investigation" would take up to 30 days, and until the investigation was concluded, he would not only not have access to the funds in question, but his account would be completely frozen. This man was unable to pay his bills as a result. I got in my car, drove down to a branch of said bank, and asked to speak with the branch manager. In her office, I related the problem that my co-worker was faced with, and was initially informed that while the story was very sad, the bank wasn't going to do anything about it. I proceeded to inform said branch manager of the fact that my employer also held the majority of its cash assets with her bank, and asked her to phone up someone in her chain of command responsible for large accounts. She was visibly upset, but made the phone call. I spoke with a gentleman for perhaps two minutes about the problem, and my co-worker's funds were back in his account within the hour.
I shouldn't have had to make that trip to the bank. I shouldn't have had to utilize the leverage I used. Again, do you see a problem here?